ICCC proposes to adapt and pilot a training curriculum for frontline workers who engage with patients. Emphasis is traditionally placed on highly trained clinicians in medical settings yet the system often fails to engage patients where they live and work. This is particularly true with populations who are underserved due to social determinants of health. This training will aim to develop skills and capacity of frontline workers to effectively engage these challenging populations, by adapting, testing and evaluating a training curriculum. Goals for training participants are to effectively connect patients to healthcare and community resources, and motivate patients to engage in their own self-management/healthy lifestyle goals. The target audience includes community health workers, navigators, outreach workers and others responsible for direct, frequent patient contact. By increasing communication and engagement skills, practices will be able to engage patients in their own care.